Prevent churn and keep ‘em for good.
Delight your customers and address issues faster with proactive alerts, product usage driven Playbooks, and a customer 360° view at your fingertips.
Make 'em think you're a mind-reader.
Get the full picture from your data sources and meet your customers right where they are.
Prioritize Accounts
Manage your book of business.
Keep a finger on the pulse of your growing book of business. Spend less time digging through dashboards and more time with customers.
Scale with ease.
Scores help you identify what accounts to prioritize. Get an understanding of their needs at-a-glance.
How it Works
Customer success teams can build health scoring to easily prioritize which accounts need attention first.
Features Used
Scoring
Playbooks
Drilldowns
Automations
Proactive Personalized Outreach
Provide concierge level service.
Provide exceptional service at every stage of the post-sales journey.
Engage at the right moments.
Get ahead of potential issues with custom alerts, notifications, and automations.
Skip generic mass comms.
Create personalized emails that help customers get more value from your product.
How it Works
Build multiple custom scores from scratch using any data point that you send to Pocus without code.
Features Used
Inbox
Automations
Scoring
Nurture Product Champions
Identify product champions.
Make top customers feel like favorites (because they are).
Earn loyalty referrals.
Arm your product champion with the perfect business case backed by product usage to expand your footprint.
Nurture customer relationships.
Go the extra mile with low-touch email sequences.
How it Works
Pocus lets you build, experiment, and run new playbooks, scoring models, and more without engineering support.
Features Used
Inbox
Automations
Drilldowns
Scoring
Automate email campaigns for proactive, personalized outreach.
Turn dissatisfied customers into hardcore loyalists with proactive outreach.
Immediate uplift in the accepted invites rate from CSM playbook.
Using automation without losing the human touch.
Pocus lists has been really, really helpful for us—especially given the fact that I'm not the only person using Pocus. Our whole marketing team uses Pocus and looks at our lists, too.
Customer Success Lead
Outcomes
With Pocus, Tome is able to successfully identify their most valuable opportunities and use automation to keep nurturing users towards adoption.
Using Pocus, Tome now knows where, when, and how to engage with users.
Tome’s GTM team can now see most of the usage data they need to inform their next best action.
Tome was able to scale customer service without losing their signature connection and personality.
