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Episode 3: Customer Success and Self Serve: Tactics and Strategy with Allison Pickens

Hosted by
Alexa Grabell
Description

In this episode of Unlocking Revenue, Allison Pickens from dbt Labs dives into the role of Customer Success within self-serve models with topics like: the overlap between customers success, sales-assist, and sales, how the role of customer success is not only present but expanding within product-led growth organizations, choosing the right level of simplicity vs. complexity when building your product adoption and expansion journey, and scalable, self-serve tactics that help supplement customer success.

Guest Info
Allison Pickens

Allison Pickens, former COO of Gainsight, is current solo GP, and independent board director at dbt Labs, a product-led, high-growth startup. Allison is also a prolific writer and speaker about customer success and all things related to scaling operations (download the first-ever PLS playbook to see Allison’s awesome insights!)